Cancellation and Refund Policy

This document sets out the rules for QR Gate subscription payments, cancellation of a subscription and refunds.

1. Payment

• The service is provided on a subscription basis. The price of a subscription depends on the selected plan, the number of users (personnel) and access points (gates), and the subscription period.
• Payment is made in advance for the selected period.
• Payments are processed through a licensed payment institution; card details are not stored in the System.
• Once payment is confirmed, the subscription is activated automatically and the corresponding document (invoice / receipt) is issued.

2. Cancellation of a subscription

• The user may cancel the subscription at any time. Cancellation takes effect at the end of the period already paid for - the service continues until the end of that period.
• Cancellation does not automatically mean immediate deletion of data; retention of data follows the Privacy Policy.
• The service may be suspended if payment obligations are not met.

3. Refunds

• If the user is not satisfied with the service, they may request a refund by written application within 14 calendar days of payment.
• After that period, apart from the exceptions listed below, the subscription fee paid is not refunded.
• Where Proveb MMC fails to fulfil its obligations, or a serious technical problem makes use of the service substantially impossible, the payment may be refunded in full or in part.
• For long-term subscriptions (6 months, 12 months or more), if the service cannot be continued for reasons attributable to Proveb MMC, the subscription is terminated and settlement is made only for the unused period.
• No refund is made for the period already used.
• Bank commissions, deductions by payment systems and any taxes or other mandatory payments provided for by law are deducted from the refunded amount.
• As no payment is taken for the free trial (demo) period, refunds do not apply to it.

4. Cases where no refund is made

• voluntary withdrawal by the user from the service;
• the need for the subscription ceasing to exist;
• suspension of the user's activity, liquidation of the legal entity or a structural change;
• use of the service contrary to these terms or improper use;
• termination of the service by Proveb MMC due to a serious breach of the terms.

A decision on a refund is taken taking into account the actual circumstances and the grounds submitted.

5. How to apply

A refund request is sent from the official e-mail address of the account to [email protected]. The request must state the company name, the payment date and the amount. Requests are reviewed on business days.

6. Refund period

Once a request is approved, funds are returned by the same method used for payment, within the period set by the payment institution.