# Cancellation and Refund Policy

- Canonical: https://qrgate.az/en/legal/refund-cancellation-policy
- Markdown: https://qrgate.az/en/legal/refund-cancellation-policy.md
- Language: en

This document sets out the rules for QR Gate subscription payments, cancellation of a subscription and refunds.

## 1. Payment

- The service is provided on a subscription basis. The price of a subscription depends on the selected plan, the number of users (personnel) and access points (gates), and the subscription period.
- Payment is made in advance for the selected period.
- Payments are processed through a licensed payment institution; card details are not stored in the System.
- Once payment is confirmed, the subscription is activated automatically and the corresponding document (invoice / receipt) is issued.

## 2. Cancellation of a subscription

- The user may cancel the subscription at any time. Cancellation takes effect at the end of the period already paid for - the service continues until the end of that period.
- Cancellation does not automatically mean immediate deletion of data; retention of data follows the **Privacy Policy**.
- The service may be suspended if payment obligations are not met.

## 3. Refunds

- If the user is not satisfied with the service, they may request a refund by written application within **14 calendar days** of payment.
- After that period, apart from the exceptions listed below, the subscription fee paid is not refunded.
- Where Proveb MMC fails to fulfil its obligations, or a serious technical problem makes use of the service substantially impossible, the payment may be refunded in full or in part.
- For long-term subscriptions (6 months, 12 months or more), if the service cannot be continued for reasons attributable to Proveb MMC, the subscription is terminated and settlement is made **only for the unused period**.
- No refund is made for the period already used.
- Bank commissions, deductions by payment systems and any taxes or other mandatory payments provided for by law are deducted from the refunded amount.
- As no payment is taken for the free trial (demo) period, refunds do not apply to it.

## 4. Cases where no refund is made

- voluntary withdrawal by the user from the service;
- the need for the subscription ceasing to exist;
- suspension of the user's activity, liquidation of the legal entity or a structural change;
- use of the service contrary to these terms or improper use;
- termination of the service by Proveb MMC due to a serious breach of the terms.

A decision on a refund is taken taking into account the actual circumstances and the grounds submitted.

## 5. How to apply

A refund request is sent from the official e-mail address of the account to [info@qrgate.az](mailto:info@qrgate.az). The request must state the company name, the payment date and the amount. Requests are reviewed on business days.

## 6. Refund period

Once a request is approved, funds are returned by the same method used for payment, within the period set by the payment institution.

## Related pages

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